As an operations expert I can examine systems and processes, develop new efficient ways of working, design templates and systems and guide you operationally every step of the way through:

Risk assessments: keep you and your team safe.

Risk Registers: prevent single points of failure.

Standard Operational Procedures (SOPs): everyone understands.

GDPR and Data agreements: best practice and policies.

Contracts and statements of work (SoWs): gain agreement.

Policies and procedures: everyone’s responsibility.

Budget and Financial planning: budgeting, budget phasing, budget management, management accounts, CAPEX; money counts.

Sustainability plans: financial and environmental, grow, nurture, flourish.

Inclusion plans: equity for all.

Data, Evaluation, Reporting: make informed plans and choices.

Systems management: CRMs / Webpage and Digital Tools management / user guides / FAQS).

Whether you are a start-up, sole trader or established business I will support you in:

Long range business planning: know your product, brand and your market, lay out strategy to get to where you want to be, build in flex and milestones along the way, measure success.

Annual short business planning: adjust and flex with the economic and social climate. Key Performance Indicators (KPIs) setting and monitoring.

Financial planning: money in, money out, profit and loss, capex, overheads, resources, ebbs and flows, recovery plans, reserves, fundraising, budgets, let’s talk money.

People planning: working with freelancers, payroll, benefits, resource flex, sourcing the best team.

Brand identity and development: what do you want your clients and customers to KNOW, FEEL and DO.

Change management plans: how to work through change and challenge.

Recovery planning: need to make changes fast?: quick win goal setting.

Creative design: logo, branding and website design and copy.

Communicating your brand and your unique selling points (USPs): why you?

Sales and Marketing: the how.

Identifying audiences and customers: market research, feedback, surveys, demographics, trends, purchase patterns.

If you want your project to land seamlessly, meeting outcomes, on time and in budget then you have come to the right place. Whether you want me to design project templates or project manage end to end, I will work with you and your team to deliver outstanding projects by:

Defining objectives creating a clear road map: objectives, outcomes, impact, and success measurements, KPIs (key performance indicators)

Planning and scheduling: creating ARCIs / GANTs / Live Project Timelines through tools such as Teams, Slack, Notion, Trello, Asana, Monday, Airtable and so on - or if you prefer; a simple excel or shared Google planner. My plans are always transparent and accessible to meet your style.

Team management: leading and motivating teams and stakeholders to deliver successful results.

Risk management: developing risk assessments, risk registers, mitigation, strategies so that no stone is unturned.

Stakeholder communication: articulate, clear, professional communication informing on progress, follow ups, milestone information, overcoming obstacles and creating positive outcomes.

Budget management: making sure budget delivers maximum impact. Budget allocations, management and profit margins met.

Quality assurance: delivering high quality results that exceed expectations.

Outcomes and evaluation: feedback, case studies, outcome and impact reporting.

I will understand the purpose and desired outcome of the event, working with key stakeholders to deliver results. My areas of expertise include:

Project management: end to end.

Sourcing: venues, accommodation, travel, catering and materials.

Sourcing and managing crews: event coordinators, AV teams, camera and sound crews, photography, sound bite recordists, live broadcast teams, streaming teams, lighting, staging, stage crew.

Sourcing and negotiating fees: contracts and terms for comperes, key note speakers, performers, live producers and directors.

Producing: voice overs, ADR, filmed content for projection, lighting and sound designers.

Sourcing and managing: event stands, get ins/get outs, equipment, display boards, accessories and merchandise/goodie bags.

Registration / VIP guest management: ensure we know how many people, who, when and where and that all guests are welcomed and supported.

Venue flow: walking and sales flow and on the day schedules.

Health and Safety: risk assessments, risk registers, safeguarding.

Data and evaluation: the results!

Business Performance Coaching is specific Coaching working on goal setting and milestone planning to reach super objectives, including:

Change management: strategy for change and how to make change to become a SMART goal orientated business, where every minute and £ spent has value, without compromising psychological safety of your colleagues and team. Bring them on the journey with you.

Leadership development: what is the difference between a leader and a manager? How can you lead and ensure psychological safety is at the core of your style.

Managing people: how to be the manager that your direct reports will aspire to be themselves one day.

Sales target setting and planning: understand your market place and customers and develop a live and relevant, market led sales action plan. Planning for the unknowns.

Business planning and milestone timelines: Develop a short form and long term business plan and understand the importance of checking in and building in flex and course resetting when things go wrong.

Marketing and Comms plans: milestone campaign planning and KPI setting with milestones to ensure your marketing and comms works for you and is flexible to economic climates.

Infrastructure and operational processes: to improve staff and business performance.

Combining business performance coaching, life coaching and well-being I can work with individuals or teams looking at people performance including:

Team work and team dynamics: improving relationships and working together to achieve team goals. Examining dynamics and how skillsets can compliment and improve project success with the right team in place.

Individual performance and development needs: including confidence building, stress management, sales techniques, communication skills, project management skills and goal setting.

Access and Inclusion: supporting those with access needs including Easy Read documents, physical access support requirements, access to work applications, accessible visuals, and settings, accessible interviews and meetings, body doubling, setting up an inclusion network.

1:1 and team Coaching: see coaching sections.

*I am not an HR qualified professional, People Performance by Candice is a management tool and style I have developed from 30 years of successfully managing and developing individuals and teams.

Stress is one of the main causes of staff sickness absence or reasons for leaving an organisation. We all need to have healthy levels of stress so that our bodies and minds are performing to the best of our ability. I am currently studying somatic therapy and body heal coaching; examining the body’s long and short term responses to stress. I am a qualified Mindfulness Teacher as well as a qualified and experienced Life Coach as well as being an Access and Inclusion Advocate. I can help you create:

Personal well-being plans - Working with you creating a tailor made well-being plan; set your own goals, boundaries and wellness actions to maintain healthy stress levels and fend off feelings of overwhelm.

Personal work based well-being plans: Creating a well-being plan to discuss with your line manager to help you feel supported at work and optimise your performance.

Employer well-being plan service: I can help you create well-being plans for your organisation and for your team as individuals to use in 1:1s, annual reviews supporting you and your direct reports understand how to optimise performance and keep your team well.

Mindfulness: I am a certified Mindfulness Teacher, I can come to your work place, school, community setting and deliver Mindfulness sessions. I can also deliver 1:1 mindfulness sessions. Mindfulness can also support weight loss, stress management and other needs.

Life Coaching offers you person centred support, goal setting and achievement plans for all aspects and changes in your life, including:

Career changes / development: stuck in a rut, want that promotion, need to develop skills? Coaching can help you get where you want to be.

Work challenges: how to manage challenging situations, people and environments to support you at work.

Goal setting and achievement: whatever your goal I will support you in achieving it (within the realms of reality!)

Personal relationships: different to counselling, coaching helps you make change in how you respond to others, helps you examine your behaviours and habits and your own approach to personal relationships and gives you techniques to support you through stressful times and breakdowns in communication.

Body heal / body confidence: learn to embrace yourself for being the unique and wonderful person that you are. *please note body heal and body confidence coaching is not suitable for those with eating disorders.

Stress Management: breath work, S.T.O.P approach, meditation, mindfulness, exercise, life balance, sleep relaxation techniques, I have a whole toolkit for you.

Burn out and overwhelm: lets get you back to you.

Time of life changes: techniques to help manage your personal wellbeing through life changing circumstances.